Frequently Asked Questions (FAQ)

1. What types of custom printing products do you offer?
We offer a wide range of custom printing products including apparel (T-shirts, hoodies), promotional items (mugs, bags), packaging, business cards, posters, stickers, and more. If you have a specific product in mind, just ask!

2. How can I place an order for custom printing?
You can place an order by visiting our website at aveyrus.store or contacting us directly via email at [email protected] or phone at +1 (412) 751-8218. Our team will guide you through the process and help with your design.

3. What file formats do you accept for printing artwork?
We accept high-resolution files in formats such as PDF, AI, EPS, and PNG. For the best print quality, please ensure your artwork is at least 300 DPI.

4. What is the typical turnaround time for orders?
Turnaround times vary depending on the product and order size, but typically range from 3 to 10 business days. Rush orders may be available upon request.

5. Do you offer design services?
Yes! If you need help creating or refining your design, our experienced graphic designers can assist you for an additional fee.

6. What are your shipping options?
We ship across the United States using reliable carriers. Shipping costs and delivery times depend on your location and order size. We can provide tracking information once your order ships.

7. Can I get a sample before placing a large order?
Yes, we offer samples for many of our products. Contact us to discuss your needs, and we’ll be happy to arrange a sample for you.

8. What is your return or refund policy?
Because custom printed items are personalized, we generally do not accept returns unless there is a manufacturing defect or printing error. Please contact us immediately if you experience any issues.

9. How can I contact customer service?
You can reach our customer service team via email at [email protected] or by phone at +1 (412) 751-8218 during business hours.